Privacy Policy

Privacy Statement

1. Introduction

This Privacy Statement sets out how Texcell Messaging Limited collect, store and handle personal data of individuals in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Hong Kong.

2. Personal Data

"Personal Data" refers to any information which relates directly or indirectly to a natural person / an individual. This includes any information that can be used to distinguish, identify or contact an individual.  For the purposes of this Privacy Statement, personal data encompasses sensitive personal information which relates to information relating to health, political opinions, religious beliefs, etc.

3. Your Consent

By providing your personal data to Texcell Messaging Limited, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.

If you provide personal data of third parties to Texcell Messaging Limited, you warrant and represent to Texcell Messaging Limited that you have obtained the required consent of the third parties for the processing of the relevant personal data by Texcell Messaging Limited in the manner set out herein.

4. Notice and Choice Principle

4.1Texcell Messaging Limited may be required to collect personal data from you during the course of your dealings with Texcell Messaging Limited or for the purpose of Texcell Messaging Limited's business activities. Such Personal data may include, but not limited to, name as per identity card, preferred name, identity/passport number, age, contact number, residential address, email address, birth date, gender, race, nationality, occupation, designation and such other data necessary for the purposes which the personal data is collected.

4.2 The personal data provided by you to Texcell Messaging Limited may be processed by Texcell Messaging Limited for the following purposes:

a. to provide you with the products and/or services you have requested

b. to investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our products and/or services

c. to administer the business or contractual relationship between Texcell Messaging Limited and you and/or your company.

d. to communicate with you and/or your company

e. to provide you with information about the products and services that might interest you

f. to facilitate payment in connection with the business or contractual dealings between Texcell Messaging Limited and you and/or your company

g. to comply with any legal or regulatory requirements applicable to Texcell Messaging Limited., and to make disclosure under the requirements of any law, regulation, direction, court order, by-law, guideline, circular or code applicable to Texcell Messaging Limited.

h. for Texcell Messaging Limited's internal record keeping

i. other lawful business activities of Texcell Messaging Limited.


5. Disclosure of Your Personal Data

The personal data provided by you to Texcell Messaging Limited may, if required, be disclosed to the following classes of third parties:

a.Texcell Messaging Limited's sub-contractors or third party service or product providers as may be determined by Texcell Messaging Limited to be necessary or appropriate

b. financial institutions for purposes of facilitating payments and/or maintaining financial records in connection with the business or contract relationship between Texcell Messaging Limited and you and/or your company

c. regulatory bodies, government bodies or other authorities if required or authorized to do so to discharge any regulatory function under any law or in relation to any order or judgment of a court

d. any person to whom Texcell Messaging Limited is compelled or required to do so under the law

6. Security of Your Personal Data

Texcell Messaging Limited has implemented security policies and technical measures to protect your personal data in accordance with such requirements of the applicable personal data protection laws and regulations. If processing of the personal data is carried out by a third party on behalf of Texcell Messaging Limited, Texcell Messaging Limited will require the said third party to protect the personal data that they receive fromTexcell Messaging Limited.

7. Retention of Your Personal Data

Texcell Messaging Limited will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards Texcell Messaging Limited  will destruct or permanently delete your data. 

8. Integrity of Your Personal Data

Texcell Messaging Limited  strives to maintain complete, current and accurate information about its customers. Any inaccurate information that is brought to Texcell Messaging Limited's attention will be corrected as quickly as possible after notification.

You are obliged to provide complete and correct personal information to Texcell Messaging Limited. to enable us to process your application for our products and/or services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our products and/or services.

9. Access Principle

Any person dealing with Texcell Messaging Limited. can have access to his/her personal data that Texcell Messaging Limited has in its possession or control and may request that his/her personal data be amended for purposes of accuracy and completeness.

10. Changes to This Statement

This statement may be revised and updated from time to time. Texcell Messaging Limited recommends that you visit this webpage to review the most updated version of this statement each time you provide your personal data to Texcell Messaging Limited..

11. Contact Us

If you have any questions about this statement, you may contact Texcell Messaging Limited. at:

Texcell Messaging Limited


Add.: Unit C 9/F, Winning House, 72-76 Wing Lok Street, Sheung Wan, Hong Kong

Telephone No: +852 2882 8198